Bâton Sâlon Podcast Series

a new normal

Exploring Human-Centric Transformation

A special Bâton Sâlon Podcast Series in partnership with Trility Consulting

Featured episode

A New Normal in Banking and Finance: Exploring Human-Centric Transformation — Part 4

Moderated by Kavi Chawla, this podcast features Amy Hunold-Van Gundy, Head of Talent Management at Principal Financial Group and Brad Rasmussen, CIO at Merchants Bonding Company along with regular guests Wade Britt and Matthew Edwards. In past episodes, we have discussed the necessity of technology to complement human processes and actions to minimize points of friction and create flow. We have also explored the accelerated evolution towards virtualization as a result of COVID-19 and how organizations need to utilize the right sets of data to inform and guide decision making. We now hear how leading financial services organizations are meeting these challenges head-on and positioning their teams for success.

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About the podcast

Throughout this series, Baton Global and Trility Consulting discuss strategies and tactics to guide financial services organizations in responding to industry headwinds and pressures, including those created or amplified by COVID-19. Check out each of the episodes in the multi-part series below:

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Series Episodes

part
1

A New Normal in Banking and Finance: Exploring Human-Centric Transformation — Part 1

This salon, moderated by Kavi Chawla and featuring Wade Britt and Matthew Edwards, CEO of Trility Consulting, considers how data and technology support the transition towards a distributed workforce, particularly during and post- COVID-19. This episode is part one of a series co-hosted with Trility. Subscribe to Bâton Sâlon to follow along with the series and download an infographic for part 1 here.

part
2

A New Normal in Banking and Finance: Exploring Human-Centric Transformation — Part 2

This sâlon, moderated by Kavi Chawla and featuring Wade Britt and Matthew Edwards, CEO of Trility Consulting, explores how leaders can empower distributed workforces through human-centric transformation. The episode further uncovers the idea of Flow, the necessity of performance metrics that measure throughput, qualitative experience, and humanistic value, as well as the subsequent implications on organizational culture and data management. This episode is part two of a series co-hosted with Trility. Subscribe to Bâton Sâlon to follow along with the series and download an infographic for part 2 here.

part
3

A New Normal in Banking and Finance: Exploring Human-Centric Transformation — Part 3

Listen the third podcast in our multi-part series with Trility Consulting, A New Normal in Banking and Finance: Exploring Human-Centric Transformation. Moderated by Kavilash Chawla, the discussion with Wade Hampton Britt, IVand Matthew D Edwards explores how the virtualization of customer experience has lead to changes in who is driving human-centric transformation. The episode further considers the concept of managing data in a virtual world, ways that companies like Uber are guiding trends in customer experience, and the ensuing implications on the virtual workplace and data management. Subscribe to Bâton Sâlon to follow along with the series and download an infographic for part 3 here.

part
4

A New Normal in Banking and Finance: Exploring Human-Centric Transformation — Part 4

Check out the fourth episode in our special series with Trility Consulting, A New Normal in Banking and Finance: Exploring Human-Centric Transformation. Moderated by Kavilash Chawla, this podcast features Amy Hunold-VanGundy, Head of Talent Management at Principal Financial Group and Brad Rasmussen, CIO at Merchants Bonding Company with regular guests Wade Hampton Britt, IV and Matthew D Edwards.

In past episodes, we have discussed the necessity of technology to complement human processes and actions to minimize points of friction and create flow. We have also explored the accelerated evolution towards virtualization as a result of COVID-19 and how organizations need to utilize the right sets of data to inform and guide decision making. We now hear how leading financial services organizations are meeting these challenges head-on and positioning their teams for success.

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