Listen the third podcast in our multi-part series with Trility Consulting, A New Normal in Banking and Finance: Exploring Human-Centric Transformation. Moderated by Kavilash Chawla, the discussion with Wade Hampton Britt, IVand Matthew D Edwards explores how the virtualization of customer experience has lead to changes in who is driving human-centric transformation. The episode further considers the concept of managing data in a virtual world, ways that companies like Uber are guiding trends in customer experience, and the ensuing implications on the virtual workplace and data management. Subscribe to Bâton Sâlon to follow along with the series and download an infographic for part 3 here.
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